Return and Exchange Policy
Every purchase you make is 100% guaranteed. Compost Canvas is confident that our compost bins are the most natural, environmentally friendly, high qualify compost bins and that they will work as described during the timeframe described on the Website.
Worry-Free Return Policy - The Set
We want you to be complete satisfied with your Compost Canvas purchase!
You may return the entire set (either a complete compost bin or a fabric only) you purchased for any reason by notifying us within 3 days of delivery and shipping the unused set in its original, new condition and packaging within 7 days of delivery. You will bear the return shipping costs. Please notify us with your original receipt at firstname.lastname@example.org. Please ship the set to us at the following address: PO Box 110, Mount Prospect, IL 60056. We will gladly refund it, please allow 1-2 weeks for processing.
We are unable to return items which have been used, altered or damaged; however, see our generous exchange policy below!
Exchange Policy - The Fabric
The fabric is made of natural burlap material and natural variations in color and fiber characteristics are a characteristic of the product. Natural variations are expected to occur, within the fabric which we selected as a high-quality fine fabric. The fabric is intended to be compostable and replaceable; after a composting season which is 1-2 years depending on climate, the fabric is designed so that it composts, and must be replaced with a new fabric the following composting season.
Should there be any manufacturing defects to the fabric or should you simply want to exchange the size of an unused fabric, we would be happy to exchange it. You will bear the shipping costs in both directions and any difference in price for the size of the fabric returned vs. the size re-selected.
To exchange a fabric, send us a picture of the fabric in its new, unused, unsoiled original condition, within 10 days of delivery, to email@example.com including the reason for exchange and the size you’d like to exchange to. Please ship the fabric to us at the following address: PO Box 110, Mount Prospect, IL 60056. We will gladly exchange it, please allow 1-2 weeks for processing and return shipping.
Exchange Policy - The Poles
The poles are made of natural untreated wood and natural variation in color and wood grain characteristics are a characteristic of the product. Natural variations are expected to occur, within the wood poles which we selected as high-quality poles. The wood poles are intended to last a number of years in outdoor weather conditions in most climates, generally estimated at no shorter than 5 years.
Should there be any manufacturing defects or shipping defects to the wood poles, we would be happy to send you a replacement wood pole.
To receive a replacement wood pole, send us a picture of the defect wood pole within 10 days of delivery to firstname.lastname@example.org. We would be happy to send you a replacement wood pole.